Citibank systems down for 2nd day- "Call Back When Our Systems Are Available"

Here's an update to yesterday's posting-

Citibank credit customers are experiencing a 2nd day in a row of "systems down" --those trying to telephone the customer service number displayed on their credit card, or the 'customer service' telephone number displayed on their various websites are being told after waiting on hold for upwards of 30 minutes "This is not customer service; if you want customer service, you need to call a different telephone number, but since all of our systems are down, you should wait until they are back up to phone.The real customer service telephone is 866-311-4975.."

Good fodder for those on the receiving end of collections team from Citibank; tell them that all of your systems are down and to call back when they are back up again..

Corporate Marketing/Communications 101: Customer Service is where the rubber meets the road; if you insist on failing to address major snafus in an intelligent manner,  remember the adage: the bigger they are, the harder they fall.