Building #Brand Equity: Re-Defined. With a Dividend Kicker:# Loyal3

Were it not for Holman Jenkins over at WSJ, this former securities markets brand marketer might have missed the evolving story of Silicon Vallyey start-up "Loyal3" until their ads started appearing during Superbowl XLVII (47). From this viewer's vantage point, Loyal3 is on track to blend the most important elements that drive brand loyalty for big companies by giving those corporates a marcom strategy that simply makes sense.

Loyal3 has found a nice blue ocean for itself, even if the WSJ article is portending high probability that its likely to become polluted by spills from Wall Street pools. Whatever. I really like what Loyal3 is developing, even if the primary reason is that the platform allows my child to buy a stake in a company that she loves with the limited money that she has.

But the real story is that Loyal3 strikes at the heart of brand marketing and its a fast-paced vehicle for enhancing customer loyalty. Its Disruptive ( particularly to Squids on The Street who have likely placed listening devices and inserted sniffers on this company's network), its [mostly] Innovative, and it could be the exact Elixir needed to drive retail investors back into the stock market. Its also got a solid slogan that they somehow managed to get trade marked. If only I could get the premium merchandise concession for the T's, totes and caps!
What's with the subliminal, coded message above? Loyal3's memo To The Competition: DIE
Their slogan is soft and sweet...appealing to everyone!

WSJ's opinion piece (entirety can be read by clicking on the title link) 

NBC Reflects on "What is the Internet??"

Courtesy of NBC Talking Head (not to mention Great Legs..) Jane Wells's blog..

6 Things That Social Media Can Predict

The new game of predicting what social media can predict is percolating. Neuroscientists, spies, pollsters, product promoters, news publishers, and stock market savants are all on the bandwagon. This week's "shocking" disclosure that the F.B.I. is recruiting talent from M.I.T. for its initiative to scrape social media and root out evil-doers is hardly a surprise will certainly open Pandora's Privacy Box, but most would argue that horse left the barn long ago.

In any case, the smarter of the new generation of PR pundits and advertorial alchemists who work hand-in-hand with CMOs are not far behind. One of the more interesting take-aways from this posting's title link story is predicting what people will read. The study referenced in the article found the most important predictor was who published the article, followed by its subject category. Credibility is King, and its easier every day to quickly figure out what's topical, and what's not.

Seeing (and) Hearing Is Believing-Print News Media Embraces Video: Attn:Corporate Communicators

"Boo Ya" to Brian Stelter over at the NYT for today's piece profiling a topic I've been pounding the tables about for as long as I've been writing this blog: leveraging video. Stelter's article focused on the burgeoning growth of live videocasting by the once traditional news outlets (you know, those people with print smudges on their finger tips, as well as the computer-pounding Carpel Tunnel crowd and card-carrying members of   "WOC", aka Writers that Occupy Cyberspace.

Live (and canned/programmed) video content is where its at. Why/How/Where?

1. The cost of programming can be peanuts (get yourself a few high end video cams, good backdrops and retain a video programmer/editor from your local high school),
2. The cost to deliver (bandwidth) is benefiting from the race to zero.
3. Mobile Devices continue to command increasing hours of mind share--that said--pushing ads through mobile remains challenging--an issue that Facebook is particularly familiar with..
4. The ocean of Content is virtually limitless.
Lets take it one step further--to the corporate cubicles. We're here to say that those businesses that embrace the bullets above will bet on board--by producing live segments populated with a broad range of infotaining content targeting customers, vendors, partners and the like.

You read it here first :)

Data Mining, Marcom and Overcoming Analysis Paralysis; The Last Mile

Narrative Science, the Chicago-based start-up that specializes in converting mines of data into understandable objective commentary and narrative is on to something big.

Data mining and extracting metrics for analysis is integral to just about every business; its fair to guess that most enterprises allocate increasing amounts to algorithms that sort and parse data so that decision makers can draw conclusions based on an ever broadening spectrum of inputs--much of it courtesy of the Internet.

Metric analysis is as mainstream as vanilla ice cream; its long been a practice area extending across among other sectors, manufacturing, procurement, sales forecasting, political campaigning, sports, and more recently, the world of advertising.

But..the other side to this coin is commonly known as "analysis paralysis"--too much of anything is no good..and more importantly, without being able to crisply articulate the conclusions drawn from factual findings, the entire exercise becomes, well, an entire exercise.
Below white paper courtesy of Narrative Science points to an important imperative; the science of casting data interpretation into easy-to-read and easy-to understand narrative. Kudos to this group, one that is arguably positioned to upend the traditional publishing industry by introducing automated editorial applications..

Data Mining, Marcomm & The Last Mile

PR 101: Bank Spokesman Should Refresh Message: #BofA Case Study

I don't know Bank of America spokesman Jerry Dubrowski, I don't have any position (long or short) in BofA stock (NYSE:BAC), and I certainly don't expect BofA to retain my services re: public relations advice. So, I'll offer it pro bono, even if Uncle Sam has plowed plenty of taxpayer money (mine included) into this company. The 2-rule advice is pretty simple:

1. PR people should take their Asperger meds before responding to the media.

2. If your PR person has not been tested/diagnosed with Asperger's, the rule of thumb would be to test them for this syndrome before giving them the keys to the "publish" button.

In today's NYT article profiling investment advisory Tangent Capital Partners' focus on small banks and eschewing the behemoth banks such as BofA, Times reporter Bill Alden quoted BofA spokesman Dubrowski with the following statement: [the bank is] “a stronger company today than it was during the height of the financial crisis..” 

Aside from the fact the phraseology used by Dubrowski is as ubiquitous as the phrase "toilet paper," it is the exact same, questionably-credible statement Dubrowski has used on prior occasions (most recently August 2011). Not coincidentally, but sort of funny anyway, these are the exact same words uttered last year by Angelo Mozilo when referencing BofA. For those not aware, Mr. Mozilo is the former Chairman of Countrywide Financial, the mortgage issuer acquired by BofA "during the height of the financial crisis."


While this blogger (who happens to include the financial services space within my firm's practice area) doesn't take exception to spokespeople sticking to certain types of corporate statements, one could argue that financial service companies in particular need to be topical and circumspect, and should certainly update their auto-reply messages to media.

Rule 1. Avoid the "duh!" factor. One would like to think hope that a company such as BofA would necessarily be a stronger company within no more than 3+ years after receiving $45 BILLION in government (taxpayer) bailout funds, especially after using much of that money to acquire, among others, one of the industry's biggest and profitable investment banks (i.e. Merrill Lynch). Further, one would think hope that the $4bil +/- BofA employees received as compensation courtesy of the bailout would have been a big incentive for those employees to help make BofA a better business.

Rule 2. Get the Facts Straight--Unless You're a Presidential Candidate.Alas, per the image below, BofA's stock price doesn't exactly support the contention that BofA is any stronger now than it was at the height of the crisis. If judging from the chart, it would appear this company is noticeably less strong than it was during the height of the financial market's fiasco. (Note: the handicap of acquiring Countrywide has undoubtedly hampered BofA's balance sheet, and, as Warren Buffet has proven more than twice, stock prices don't always reflect the internal strength or the potential break-up value of a company.)

For PR professionals catering to the financial services space, or any other PR professionals, two additional lessons to be learned are self-evident:

1. BEFORE PROVIDING THE MEDIA WITH A STATEMENT OF ANY KIND: Make it a practice of revisiting prior statements made and the context in which they were made.

2. Unless your slogan or tag line is truly "multi-tasking" (i.e. can be seamlessly incorporated into a PR statement to the media), keep your corporate comments to the media on point, in context, and appropriately topical.

To Jerry D at BofA--I necessarily apologize for spotlighting you in particular, and I am thankful that I don't have a mortgage, a line of credit or credit card issued by BofA-if I did, I'm sure it would be yanked as a result of this posting, leaving me in a lurch!

#Protecting Privacy: #Email Disclaimers Leveraging Levity

New rule: those cute disclaimers below your signature are often overlooked, rarely carry any real legal recourse, but can be used to insert a subliminal message that will endear you to recipients who appreciate a bit of refreshing levity

We noticed this one that reads:

Notice & Disclaimer: This e-mail is supposed to be a confidential communication and in theory, is intended solely for the recipient(s) named above. But people forward sh*t all of the time, and I can't really stop you from doing the same. This communication may contain information that is proprietary, privileged, trade secret (real or imagined), or might be protected by law in some country or a distant planet against unauthorized use or disclosure.  This message and any file(s) or attachment(s) transmitted with it, are transmitted on a reasonable expectation of privacy. Reasonable is subject to interpretation, and I've given up trusting people to conform to basic requests of privacy. If you have received this message in error and you are not the named recipient(s), please immediately notify the sender

Digital Dilemma Debate: #SOPA : IP, Privacy v. Productivity

Al Gore purportedly once claimed that he helped invent the Internet, and if he actually maintains intellectual ownership, if not parenthood (a DNA test might address the latter), given the spike in stories profiling the ease by which virtually any/every form of digital communication can be easily hijacked or hacked, I extend my personal thanks to Al for inspiring my latest idea; one that might resolve the entire debate surrounding SOPA, the ill-conceived legislation intended to mitigate online piracy.

Background: Last week the 24/7 news cycle was a flutter with the arrest of Megaupload senior execs  [for those of you that might have suffered from an electrical brownout and weren't able to access news stories on the net and have since stopped subscribing to cable TV and print publications because you're now a 100% Webbie] this is was one of several leading e-file sharing platforms that enable users to electronically ship (or simply store) content, whether it be copyrighted, patented or simply private/proprietary information. Despite denials from government officials, the arrest of these executives was precipitously part and parcel to proponents' efforts to push through SOPA legislation.

And, for those not aware, including US senators and Congresspeople who were lobbied with steak dinners to support the SOPA initiative, there's since been a whopper of a backlash; many of the leading internet-based companies that were caught off-guard as the legislation was being formulated, have since raised their swords to challenge government intervention of the Internet. They argue that the Internet is a public domain that should not be regulated, even if Al Gore influenced the US Government to underwrite and develop this now ubiquitous and most pervasive form of global communication/interaction.

Per today's prior posting here, we profiled the NYT story re: the easy-to-open back doors of  web-based video conferencing. Coincidentally, today's WSJ carried a separate story "Hackers-For-Hire", detailing the ease by which anyone (not just law enforcement agencies) can hijack email account passwords and capture insightful and potentially incriminating information embedded within just about any email correspondence.

OK, even if our latest idea might not be our own,  because our recent proposal to "shut down the internet for 6 hours a day" has been met with ridicule by those that have said "you can't put the genie back in the bottle", this idea is bound to be a winner, which is why we've acquired the licensing rights to, and will soon merchandise a device that will re-revolutionize the art of personal relationship marketing and business development.

This idea will not only reinvigorate the US manufacturing sector (until of course, the Chinese are outsourced to make the devices), but it will re-start the art of one-to-one, direct personal communication, which by default, will impact a broad spectrum of businesses that have found themselves disintermediated by the advent of communication applications that diminish the need to actually meet in person with the people that you do business with. This will be a boon to the travel, lodging and restaurant industries, to name just a few.

Here it is--and happy Monday!:

Online Video Corproate Conferencing 201: b4 Hackers hijack you, read the Instruction Manual

As a long-time proponent of leveraging video-technology apps for corporate conferencing, its no surprise that in the race to zero (i.e. low cost offerings), back doors for breaching are easily opened by uninvited viewers.

In today's NYT article by Nicole Perlroth, it seems that the actual problem is not necessarily with the respective 3rd party technologies that are popular, but network administrators /implementers are often forgetting to read instruction manuals that direct users on how to configure the applications, which are frequently set to the lowest security thresh holds to make it as easy as possible for viewers (and broadcasters).

The take-away for type A's that plug and play without first reading the instruction manual: Read the instruction manual. 

#ContentMarketing For Thought Leaders #SeekingAlpha

Excerpt from Propel Growth re financial industry marketing tactics for today's landscape-one that loves to exploit the hedge fund phrase "Alpha".

Caveat: remains to be seen whether many of those capital markets Alpha-types are prepared to put themselves out there with the suggested approaches (e.g. blogs); after all, financial industry regulators zero in on all that are outspoken in an effort to catch them saying/writing something that runs afoul of the regs.

That said, what was said by Propel Growth actually pertains to any company that aspires to be recognized as a leader among peers in a competitive space. This blogger would argue the rules below will help you swim in blue oceans (just make sure you take out cruise insurance!)

Content marketing is about creating educational content that helps your prospective customers understand their business problems, gain a vision of how to solve the problem, and build a business case to get internal buy-in. This content can take the form of whitepapers, blog posts, live events or video. As you provide the prospect with high quality content – information that they can rely on to steer their decisions, you’ll gain their trust and have a significant influence over the buying decision. To quote Ardath Albee, author of eMarketing Strategies for the Complex Sale, “Publishing compelling content builds credibility.” This credibility is what gives you competitive advantage.

High-quality content, strategically placed, that is found by prospects who are looking for it and as a result, are ready to engage with you. (talk about warm leads!). According to inbound marketing specialist HubSpot, “72% of companies who blog weekly have acquired customers through their blog.” As a new form of lead generation, inbound marketing is bringing in revenue for companies who have really dug in and focused on sharpening their marketing strategy.